Information We Collect

To fulfil your order, you must provide us with certain information. This includes Email Address, First Name, Last Name, Delivery Address, Phone Number, Correspondence Address, Sort Code and Account Number (for return of damage & loss deposit).

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This information will be taken through a mixture of the online contact form, email and phone correspondence. Non-financial information will then be stored with the sort code and account numbers being destroyed immediately after the deposit has been returned.

 

This site uses cookies, which are text files placed on to your hard drive to help provide a better user experience by retaining your preferences and used to provide anonymous data to third party analysis sites such as Google Analytics (see the third party section for more information on Google Analytics).

 

You are able to easily control cookies on your browser for this website and others. For details on how to do this, please consult www.allaboutcookies.org. Cookies can also be deleted from your hard drive, for more information, please see https://www.aboutcookies.org/how-to-delete-cookies/. 

The data gathered via cookies is considered non-personally identifiable. 

 

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

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 - Service providers. We engage certain trusted third parties to perform functions and provide services such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
 

 - Compliance with laws. We may collect, use, retain, and share your information if we have belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

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Data Retention

We will retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

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Third parties

Google Analytics – used to better understand how we can serve our customers and how we can raise our profile. The Google Privacy Policy can be found here  https://policies.google.com/privacy and you can find out about opting out of Google Analytics here https://tools.google.com/dlpage/gaoptout.

 

How can you withdraw consent?

If you don’t want us to process your information anymore, please contact us with your request.

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will update the issue number and date on this document, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and contact information

If you have any questions or would like to get in touch about this policy, please get in touch.

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